Privacy Policy

Sea Island Coffee Company Privacy Policy
Sea Island Coffee is committed to protecting your privacy. In order to provide our services to the customer and to provide a more personalised shopping experience we do need to collect certain information from you.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number, expiry date and start date/issue no if applicable. This allows us to process and fulfil your orders and to notify you of your order status.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some deliveries this number may be given to our couriers.

When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

We may also use the information we collect to occasionally notify you site updates and new prices both by Royal Mail and e-mail. If you would rather not receive this information, please contact us.

How do Sea Island Coffee protect customer information?
When you place an order, we offer the use of a secure server for your credit/debit card details. The 128 bit secure server software (SSL) encrypts all credit card information you input before it is sent to us. We do not hold or store any customer financial details in our system. Furthermore, all the customer data we collect is protected against unauthorised access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computers hard drive. Our cookies do not contain any personally identifying information, but they do enable you to store items in your shopping basket. Most web browsers automatically accept cookies, but you can usually prevent your browser from doing so. Cookies are required to be enabled for the ordering process to work.

Will Sea Island Coffee disclose the information it collects to outside parties?
Sea Island Coffee does not sell, trade or rent your personal information to others. We may, however, provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors and affiliates. These statistics will include no personally identifying information.

Summary
We are committed to protecting your privacy. We use the information we collect to make shopping at Sea Island Coffee possible and to enhance your shopping experience. We do not sell, trade or rent your personal information to others.

Consent
By using our web site, you consent to the collection and use of this information by Sea Island Coffee. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

If at any time you believe Sea Island Coffee has not adhered to these principles, or have any other questions or comments about our privacy or security policies then please contact Customer Service at info@seaislandcoffee.co.uk